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Frequently Asked Questions
About Cap Israel
Is CAP ISRAEL a rental company or a service company?
What added value does CAP ISRAEL provide?
Where can I pick the vehicle up at the airport?
When will I receive confirmation of my reservation?
What about cancellation?
For rentals inside Israel, does local tax need to be added?
Can I use someone else’s credit card?
About car rental with Cap Israel
Can I choose the car model?
Can I get a diesel car?
Will I have a CD player in my car?
Are the vehicles air-conditioned?
What is the minimum age for renting a vehicle?
Am I the only person who can drive the vehicle?
For driving abroad, do I need an international license?
Picking up and returning the car
Where do I pick the vehicle up?
In order to pick my vehicle up, what documents do I need?
Can I leave my deposit in the form of a check? Or cash?
Can I change the duration of my rental during the rental?
What happens if I return the vehicle late?
If I return the vehicle early, will I be credited?
Can I pick the vehicle up at one office and return it at another?
Can I leave my rented vehicle at the office outside working hours?
And if I return the car without a full tank?
What happens if there’s an accident or the vehicle is stolen?
What happens if the rented vehicle breaks down?
About insurance for the rental
Do the rates you post include insurance ?
What kind of insurance is PAI ?
What falls outside the insurance coverage?
What is the “no deductible” option?
Can I request rental without insurance?
I need to rent a baby seat.
With whom do I settle regarding extras?
Can I get a ski rack or roof rack?
Is CAP ISRAEL a rental company or a service company?
We are a service company, partnering with the largest international rental companies.
What added value does CAP ISRAEL provide?
As a car rental operator, we enjoy preferential rates and promotions from our partners the rental companies. We pass the benefit on to our customers, and we make it easier to shop for a rental and to make the reservation.
Where can I pick the vehicle up at the airport?
From our rental-company partner, located on the airport’s car-rental level, open 24 hours a day.
When will I receive confirmation of my reservation?
As soon as your reservation is complete, you will receive an e-mailed confirmation including all the details of your rental. We advise you to save that e-mail. As soon as payment is received, you will receive the voucher with which you can pick up the car from our rental-company partner.
For certain reservations, called “on request,” we send your confirmation within 48 hours, after ensuring that the vehicle is available at the rental company.
What about cancellation?
You can cancel your vehicle rental through CAP ISRAEL for any reason, without surcharge, simply by phoning 972-2-852-7006 or by e-mail. Any cancellation placed 24 work-hours before the vehicle’s pickup time is without charge. After that, you will be charged for one day’s rental.
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For rentals inside Israel, does local tax need to be added?
A tourist with Israeli citizenship must either present a passport with a B2 visa valid for three months, stamped by Israeli border control, or pay 15.5% VAT.
Can I use someone else’s credit card?
The credit card must be in the name of the vehicle’s principal driver or, if the spouse is present when the vehicle is picked up, it may be in the spouse’s name.
Can I choose the car model?
Only the vehicle’s category is guaranteed. The vehicle models are examples. When you present your voucher for picking the vehicle up, ask our rental-company partner what is currently available in the car park.
Can I get a diesel car?
Only the vehicle’s category is guaranteed. We can’t guarantee a fuel type, but you can ask our rental-company partner what is available in the car park when you come to pick up the vehicle.
Will I have a CD player in my car?
It all depends on what category you reserve. The vehicles belong to our rental-company partners and we can’t promise particular accessories.
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Are the vehicles air-conditioned?
All our vehicles are indeed air-conditioned.
What is the minimum age for renting a vehicle?
In order to rent a vehicle, you must be at least 21, or 23 in certain cases, and you must be a licensed driver of at least one year’s standing. However, minimum age may still vary according to the rental company, country, and vehicle category. Some rental companies apply a young-driver surcharge.
Am I the only person who can drive the vehicle?
There can be several drivers for the same vehicle. At some rental companies, such an option is standard. Other companies require payment for it when you pick up the vehicle. You will find the information among the rental conditions. All the drivers must show that they are licensed drivers of more than one year’s standing.
For driving abroad, do I need an international license?
Some countries require an international license. Be aware that a copy of your license is unacceptable. A copy of a declaration that your license has been lost or stolen is unacceptable. An international license must always be accompanied by a country’s license.
Where do I pick the vehicle up?
The rented vehicle will be waiting for you with our rental-company partner, whose contact details are in the voucher we e-mail to you.
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In order to pick my vehicle up, what documents do I need?
To pick your vehicle up, you need to present every one of the following documents:
- your driver’s license (that is, the license of the person named on the voucher)
- an international credit card, in original embossed plastic and, compulsorily, in the name of the principal driver
- the voucher that Cap Israel sent to you when you made the reservation.
Can I leave my deposit in the form of a check? Or cash ?
The rental companies rarely accept a check or cash as a deposit. You will need to ask the rental company when you arrive to pick up the vehicle.
Can I change the duration of my rental during the rental?
Yes, either directly with the rental company or via Cap Israel. In the latter case, you will settle with Cap Israel for the extra days.
What happens if I return the vehicle late?
It is for our rental-company partner to decide whether the degree of lateness justifies charging you for another day. If you know you will need the vehicle longer, you can always request an extension directly from the rental company. If you do so, you agree on the extra charge at that time.
If I return the vehicle early, will I be credited?
There is no reimbursement for early return. However, you can modify the rental’s duration before picking the vehicle up. Days are calculated according 24-hour increments.
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Can I pick the vehicle up at one office and return it at another?
Yes, but you must make the arrangement by phone at the time of reservation or in person at the rental company. Some rental companies charge a stated fee for such returns.
Can I leave my rented vehicle at the office outside working hours?
Yes, if you leave the papers and the car keys in the rental company’s mailbox and indicate where you left the car. Ask the rental company’s permission at the time you pick the vehicle up.
And if I return the car without a full tank?
The vehicle is rented to you with a full tank of fuel. You are expected to bring it back with the tank full. If the rental company considers that the tank is not full enough upon return, then it will fill the tank but it will charge you more than the retail price for the fuel.
What happens if there’s an accident or the vehicle is stolen?
You must come to the nearest office of our rental-company partner to make a declaration, providing the relevant third-party information if any. If the vehicle is stolen, undergoes an accident, or is damaged, the deductible will be charged to you directly by the rental company. In order to receive reimbursement for that deductible (apart from fees for filing and/or vehicle storage) you must sign up for the “no deductible” option when you make your reservation with Cap Israel.
What happens if the rented vehicle breaks down?
The rental company has a repair service of its own, with contact details as supplied directly by our rental-company partner on the rental contract when you pick the vehicle up.
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Do the rates you post include insurance ?
Yes. All Cap Israel’s rates, regardless of destination and of vehicle category, include not only compulsory insurance (third-party and civil liability) but also supplemental insurance for accidents (collision damage waiver) and theft protection, with reduced deductible.
What kind of insurance is PAI ?
Personal Assistance Insurance. It is general coverage, for the driver and passengers, of medical, legal, and judicial costs. Often it overlaps legal-aid assistance, insurance from a credit card, or some other benefit.
What falls outside the insurance coverage?
- Use of the vehicle by someone not designated in the rental contract. Failure to respect the load capacity or the shock absorption capacity.
- False declarations in the rental contract or in an accident report.
- Deliberate damage, or malfunctions arising from improper fuel.
- Use of the vehicle for commercial purposes, in auto races, under the influence of alcohol, or under the influence of substances that may impair the reflexes necessary for driving.
- Damage to the chassis bottom, roof, tires, wheel rims, vehicle interior, or glass.
What is the “no deductible” option?
If the vehicle suffers accident or damage, the amount of the deductible will be directly charged to you by the rental company. In order to give you a reimbursement of that deductible, we offer a “no deductible” option for $4 a day, varying according to the vehicle category. The average amount of the deductible is $600 for the more modest categories of vehicles. You are informed of the amount of the deductible at reservation time. The rental company may refer to this option as SCDW or STP.
I need to rent a baby seat.
You can make a request at reservation time, and we will pass it to our partner. Only our partner can commit to the availability of accessories, and you will make any associated payment directly to the rental company.
With whom do I settle regarding extras?
All extras (baby seat, ski rack, booster seat, additional driver, etc.) are to be settled personally with our rental-company partner.
Can I get a ski rack or roof rack?
You can make a request at reservation time, and we will pass it to our partner. Only our partner can commit to the availability of accessories, and you will make any associated payment directly to the rental company.
Can I request rental without insurance?
Our rates are all-inclusive and discounted. Insurance cannot be waived. But you might have coverage at the level of the deductible; that depends on your credit card.
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Procedure of booking: having chosen the category, follow the instructions up to the secure payment, if the availability is validated by our partner renter out, you will receive under 48 hours a voucher where will be indicated the name of the company and the address of the agency.
We survey regularly the hotel’s market, to make the best possible offers available to you.The prices are calculated on a slice of 24 hours.The web always gives the lowest quote.
